Privacy Policy

Last updated: 24 December 2025

Medora Healthcare (“we,” “our,” or “us”) is committed to protecting the privacy of visitors and patients who use our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us through online forms, phone, or other communication channels.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you fill out a contact form, appointment request form, or communicate with us, we may collect:

  • Name

  • Phone number

  • Email address

  • Reason for visit or enquiry

  • Preferred appointment date/time

  • Any additional information you choose to share

b) Non-Personal Information

We may automatically collect limited technical data such as:

  • Browser type

  • Device information

  • Pages visited

  • IP address (for security and analytics purposes)

This data does not identify you personally.

2. How We Use Your Information

We use the collected information to:

  • Respond to enquiries and appointment requests

  • Schedule, manage, or confirm appointments

  • Communicate with patients regarding services

  • Improve our website and services

  • Maintain internal records

  • Comply with legal or regulatory requirements

We do not use your information for unsolicited marketing.

3. Medical Information Disclaimer

Any health-related information shared through our website forms is treated as confidential and used only for the purpose of consultation, communication, or appointment coordination.
Our website does not provide medical diagnosis or emergency care.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only:

  • With authorized staff or doctors at Medora Healthcare

  • When required by law or legal authorities

  • To protect the safety, rights, or property of our clinic or patients

5. Communication via Phone or WhatsApp

If you choose to contact us via phone or WhatsApp, you consent to receiving replies related to your enquiry or appointment.
We do not send promotional messages without consent.

6. Data Security

We take reasonable technical and administrative measures to protect your information from unauthorized access, misuse, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our website may use basic cookies to improve user experience and website performance.
You can disable cookies through your browser settings if you prefer.

8. External Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party websites.

9. Children’s Privacy

Our website is not intended for children under the age of 18 without parental guidance.
We do not knowingly collect personal information from minors.

10. Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction or deletion of your information

  • Withdraw consent for communication (where applicable)

To exercise these rights, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, you may contact us at:

Medora Healthcare
378, Buxi Bazar, Roshan Bagh,
Prayagraj, Uttar Pradesh
📞 Phone: +91 88404059010
📧 Email: medorahealthcare96@gmail.com